Privacy Policy
Effective Date: 01/06/2025
SolarMall Energy Solutions Limited
Website: https://www.solarmall.co.ke
1. Introduction
At SolarMall Energy Solutions, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
-
Name
-
Email address
-
Phone number
-
Shipping/billing address
-
Payment information (handled securely via third-party processors)
b) Non-Personal Information
-
Browser type
-
IP address
-
Device information
-
Pages visited and time spent on site (via cookies or analytics)
c) Order & Account Information
When you place an order or create an account, we collect data necessary for processing and delivery.
3. How We Use Your Information
We use the information we collect to:
-
Process and fulfill your orders
-
Send order confirmations and updates
-
Respond to customer inquiries and support requests
-
Improve our website, services, and marketing
-
Send promotional emails (only with your consent)
-
Prevent fraud and ensure website security
4. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. These cookies may:
-
Remember your login or cart status
-
Track usage patterns via services like Google Analytics
-
Help us understand user behavior to improve performance
You can disable cookies in your browser settings, but this may affect some site functionality.
5. How We Share Your Information
We do not sell or rent your personal data. We may share your information with:
-
Trusted service providers (e.g., payment gateways, shipping couriers)
-
Legal authorities when required by law
-
Marketing platforms (only anonymized data or with your consent)
6. Data Security
We implement industry-standard measures to protect your information:
-
SSL encryption
-
Secure payment processing via trusted third-party gateways (e.g., M-Pesa, card payments)
-
Regular system monitoring
7. Your Rights
As a user, you have the right to:
-
Access, correct, or delete your personal data
-
Opt out of marketing emails at any time
-
Request a copy of the data we hold about you
To make such requests, please contact: info@solarmall.co.ke
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any personal data.
9. Children’s Privacy
We do not knowingly collect personal information from children under 18. If you believe we may have done so, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we’ll revise the “Effective Date” at the top. Continued use of our site after updates implies acceptance.
11. Contact Us
For questions or concerns regarding this policy, please contact:
SolarMall Energy Solutions Ltd
📧 Email: info@solarmall.co.ke
📍 Idris Building, Kitengela – Namanga Highway, Kenya
